Shipping policy
SHIPPING
Parcels within New Zealand are sent using New Zealand Post. We do not ship outside of New Zealand
See below for full details.
How long does it take for my parcel to arrive?
Urban: Typical delivery is "Overnight"
Rural: Typical time frame to "hand over" to your rural postie is overnight, depending upon the posties delivery cycle as they do not always deliver every day, it should be delivered to you on the posties next cycle, please allow a few extra days for rural.
What does OVERNIGHT mean?
- "Overnight" This means it should be delivered the following "business day" from the day it was collected from Arty Farty, not the day you placed your order.
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Collection from Arty Farty: If you purchase with your credit card / debit card or do an internet bank transfer with ASB - your payment is instant and your parcel will be prepared and booked for the courier pick up asap and should be collected on the drivers next "cycle".
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Courier Cycle: Courier Post will typically collect from Arty Farty once a day. Our current courier driver comes to do my pickups in the morning around 8.30am.
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How do I know when it will be collected from Arty Farty?
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Example 1 - If you pay via Credit/Debit card or deposit through ASB internet banking, Your parcel will be prepared asap (and yes this is quite often at night if your order comes through in the evening as the Postie comes so early to collect, I do not want to miss the next pick up. Your parcel should arrive to you the next business day. i.e. Order placed and payment received on Monday after 8.30am right through until 9pm. Picked up Tuesday morning and should be with you on Wednesday
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Example 2 - If you pay via internet banking (non ASB), Your Parcel is still prepared asap and I check to see if your payment has cleared, this quite often happens around 11 am which means we miss the couriers pick up at 8.30am and it should go out on the next mornings cycle, i.e. Order placed on Monday after 8.30am right through until 9pm (keep in mind payment payments that go out of your account after hours can be delayed even longer), payment clears on Tuesday around 11am, parcel picked up Wednesday morning and should be with you on Thursday.
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Keep in mind internet banking can slow the process down depending upon how fast the payment clears, some banks do not clear until the following business day which means we miss the afternoon cycle and it needs to wait for the following days morning cycle.
How do I know if I am rural?
Typically if you live on the outskirts or sometimes a small remote town there is a good chance you are rural - the whole township of National Park for example is rural.
Our shipping system automatically knows if your postcode is rural and will automatically select a rural delivery option in the shipping price. From time to time NZ Post will update postal codes and a once rural area may be re-zoned to urban - if your address is coming up as rural delivery in the shipping price section, please check your post codes in the post code checker link below. Or simple contact us and correct the shipping price error
If you are unsure please enter your address on NZ Posts website as Courier Post/NZ post share the same delivery database
https://www.nzpost.co.nz/tools/address-postcode-finder
A rural address will state "this address does not receive Postal Mail" or The address will update to include the RD route number i.e RD1 Whangarei or RD2 Startford etc.
Either of these options indicated you are RURAL.